FAQs
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The answers to your questions
Technical questions
The difference is in the chassis of the arcade machine. If you choose a bartop with stand, you will be able to detach the bartop from its stand and thus facilitate the transportation of the machine or even place it on an element other than its stand (eg: table). The full-size machine has a plain frame from top to bottom, so it is impossible to detach the upper part.
On the Full-size there is a door while the support does not have one
Yes, games are included regardless of the model chosen.
FLEX Arcade arcade terminals come with several thousand games, here is the list dated.
Yes, it is entirely possible to add/remove games from your terminal, we provide you with an “open” system.
Here's how to do it on Recalbox: Adding games to RECALBOX
And on Batocera: Add games to BATOCERA
The size of the memory card provided on the base system with Raspberry Pi5 is 256gb.
The available languages are : French, Italian, Portuguese, Swedish, Turkish, Catalan, Arabic, Dutch, Korean, Norwegian, Polish, Japanese, Russian and many other languages, including surely yours...
You can easily add your own PC to the terminal, the connection is ready, all you have to do is plug it in. We can also provide it pre-installed and configured, we have several models available, you can consult in the 3D configurator
The basic system on Raspberry Pi5 will allow you to play this generation of consoles without any problem, to go beyond you will need a PC
The screen size for the kits depends on your choice when ordering. You can choose a 20.3″ 4/3 screen or a 24″ 16/9 screen.
Yes, when you play a 4:3 game on a 16:9 screen there are decorations around it that change depending on the console you're playing on. It's pretty nice visually, and the screen size in the game remains strictly the same compared to a 4:3 screen.
The complete list of components is available here..
No, the fan noise is inaudible.
Yes, all our arcade cabinet types have cable ports on the bottom. It is very easy to make others, just ask us
The screens have a display frequency of 60Hz.
Our arcade terminals are made with high quality materials, designed to last. However, electronic components have a limited lifespan, so we have designed our terminals to be easy to change, with a top repairability index! We do not have any specific and unobtainable components, they are all standard elements on the market, which you can buy from us or elsewhere.
Yes, the arcade machines are delivered ready to use, you just have to plug it in and enjoy!
Yes, it is possible and we recommend it, it gives a very airy look. We can provide you with a Z-bar perfectly adapted to its suspension.
Delivery
Several solutions are possible, we can deliver directly to your home, the costs will be calculated when ordering, according to your location. Otherwise you can pick up your order at our workshop. of Auneau (France).
Delivery times are on average 14 days. In any case, you are kept informed of the progress of your order.
Yes, all deliveries have a tracking number. This will be communicated to you by email as soon as your arcade machine is delivered.
Yes, we ship worldwide. It is still preferable to contact us beforehand, so that we can be able to deliver your arcade machine to you in the best conditions, for any delivery outside France.
Yes. The connectivity will be adapted to the country of delivery of the arcade machine.
No. You must pay the amount of customs taxes if necessary. Do not hesitate to contact us if you have any questions about this.
Orders
Yes, as you can see from our many photos on our website or on our social networks, FLEX Arcade arcade machines are obviously suitable for both adults and children.
Yes, if you would like a quote or any advice on an order, we advise you to contact us directly and we will do what is necessary.
No. We prefer to offer fair and stable prices throughout the year.
Just contact us directly and we will send you a quote.
If it is a rental of more than 8 terminals, we advise you to contact us in advance. After studying the request, it is possible to have a preferential rate.
If you have the slightest problem with your arcade machine during the warranty, simply contact us and we will do what is necessary to help you. Usually a video on Whatsapp and off we go, if that is not enough and a part needs to be changed we will send it to you and then guide you to change it, if not possible we will come to you.
The warranty is 24 months from the date of delivery or collection of the arcade machine.
We accept returns, however the return shipping costs are at your expense (we will reimburse the shipping costs).
Personalized decorations will not be refunded.
Personalization
For the decoration there are 2 ways to proceed:
- Either you take care of creating the visuals based on the elements present in this file, you send us ready files and only pay the printing costs
- Either we take care of creating the visuals based on your images and instructions, we will charge you the printing costs and 35€/hour of graphics. Depending on the complexity of the request and the number of back and forths, it is between 2 and 8 hours of work. The more precise your instructions are, the more usable images you will send us and the less time we will spend on it. 😉
You will find them in this file
Yes. You can order extra sides and marquee in our shop to change the decoration of your arcade machine according to your wishes.
Yes. The option is available, it is also one of our most requested options because it enhances the beauty of your arcade cabinet. However, it is not possible to have illuminated buttons if you choose the following colors: silver / gold / gun metal / chrome red / chrome blue / chrome pink.
No, unfortunately it is not possible to add a door to the bartop support, if you wish to have one you must upgrade to the Full-size model.
Yes we can print the visual of your choice on the entire door or only part of it, do not hesitate to ask us directly
Yes in this case we put a 5 mm thick PMMA door, and modify the lighting so that it remains on even when the door is closed, so you can use the space to display objects or your most beautiful things bottles
The bartop is fixed to the support using 4 screws that can be reached from the inside, on the ceiling of the support.
Yes. It is possible, just let us know when you order.
Press / influencers / Others
Yes. We remain open to any type of partnership, do not hesitate to contact us.
Yes. It is necessary to make an appointment to come to the Showroom.
